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Patient Advice & Liaison Services (PALS) provide:
- confidential advice and support to patients, families and their carers
- information on the NHS and health related matters
- confidential assistance in resolving problems and concerns quickly
- information on (and explanations of) NHS complaints procedures and how to get in touch with someone who can help
- information on how you can get more involved in your own healthcare and the NHS locally.
PALS act on behalf of their service users when handling patient and family concerns. They liaise with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions and to help bring about changes to the way that services are delivered. PALS will also refer patients and families to local or national-based support agencies, as appropriate.
(Taken from Department of Health website, Feb 2007)
Greater Manchester & Cheshire PALS services:
You can find contact details for both Hospital Trust and Primary Care Trust PALS services by visiting the links below. (These links take you to an external website with contact details.)
All PALS services will be able to offer general advice and support, but if you have a specific question, comment or query about your GP, Health Centre or Pharmacy services, please contact the PALS team at your local Primary Care Trust (PCT).
If you have a specific question, comment or query about your hospital treatment or services, please contact the PALS team at your local Hospital Trust.
Ashton, Wigan, Leigh:
NHS Ashton, Leigh and Wigan (PCT)
Wrightington, Wigan & Leigh NHS Foundation Trust - (Royal Albert & Edward Infirmary, Leigh Infirmary, Thomas Linacre Outpatient Centre, Wrightington Hospital and Whelley Hospital)
Bury:
Pennine Acute Hospitals NHS Trust - (Royal Oldham Hospital, North Manchester General Hospital (Trust HQ), Rochdale Infirmary, Fairfield General Hospital and Birch Hill Hospital)
Heywood, Middleton, Rochdale:
NHS Heywood, Middleton and Rochdale (PCT)
Pennine Acute Hospitals NHS Trust - (Royal Oldham Hospital, North Manchester General Hospital (Trust HQ), Rochdale Infirmary, Fairfield General Hospital and Birch Hill Hospital)
Oldham:
NHS Oldham (PCT)
Pennine Acute Hospitals NHS Trust - (Royal Oldham Hospital, North Manchester General Hospital (Trust HQ), Rochdale Infirmary, Fairfield General Hospital and Birch Hill Hospital)
North Manchester:
Pennine Acute Hospitals NHS Trust - (Royal Oldham Hospital, North Manchester General Hospital (Trust HQ), Rochdale Infirmary, Fairfield General Hospital and Birch Hill Hospital)
Central Manchester:
Central Manchester University Hospitals NHS Foundation Trust - (Manchester Royal Infirmary, Royal Manchester Children's Hospital, St Mary's Hospital.)
South Manchester:
University Hospital Of South Manchester NHS Foundation Trust - (Wythenshawe Hospital and Withington Community Hospital)
Tameside:
NHS Tameside and Glossop (PCT)
Tameside Hospital NHS Foundation Trust - (Tameside General Hospital)
Trafford:
Trafford Healthcare NHS Trust - (Altrincham General Hospital and Trafford General Hospital)
Central & Eastern Cheshire:
NHS Central and Eastern Cheshire (PCT)
East Cheshire NHS Trust - (Macclesfield District General Hospital)
The Mid Cheshire Hospitals NHS Foundation Trust - (Leighton Hospital)
Christie Hospital:
Greater Manchester and Cheshire Cancer Network's specialist cancer hospital also has its own PALS service:
You can find contact details on Christie's website here.
